Your privacy is our priority. Find out exactly how W99 collects, uses, stores, and protects your personal information with industry-grade encryption systems.
Six core principles that guide how w99 manages and protects the personal data of every member.
All data transmitted between your device and W99 servers is protected by 256-bit SSL encryption. Your personal information and financial transactions cannot be intercepted or read by any external party.
You have full control over your personal data. Request access, update, or delete your information at any time through your account settings or by contacting our support team.
W99 has never and will never sell, rent, or disclose members' personal information to advertisers or third-party companies for marketing purposes without your explicit consent.
Your data is stored on servers protected by multi-layered security systems, including advanced firewalls, intrusion detection systems, and regular backups to prevent data loss.
Your data is used solely for the purposes stated in this Privacy Policy. We do not use your information for any other purpose without notifying you in advance and obtaining your consent.
In the event of any security incident involving member data, W99 will notify affected members within 72 hours via their registered email and take corrective action immediately.
W99 values the privacy of every member who uses our platform. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use W99 services — including the website, mobile app, and all related platforms operating under the W99 brand.
We believe transparency is the foundation of trust. This policy is written in clear, plain language so you know exactly what happens to your data — not buried in confusing legal jargon. If you still have questions after reading this document, our support team is available to help at any time.
This Privacy Policy applies to all w99 users, including visitors who have not registered an account, registered members, and VIP members. By accessing or using any part of the w99 platform, you acknowledge that you have read, understood, and agreed to the terms stated herein.
W99 collects several categories of information to enable us to provide a safe, efficient, and personalised service to every member. Below is a detailed breakdown of the information we collect and its purpose:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC number, date of birth | Age verification & KYC |
| Relationships | Email, phone number | Communication & account security |
| Financial | Bank account details, transaction history | Payment processing |
| Technical | IP, device, browser | Security & fraud prevention |
| Behaviour | Games played, betting | Responsible gaming & personalisation |
Every piece of information we collect has a clear and legitimate purpose. W99 uses your personal data only for the following purposes:
Your data is used to create and manage your account, process deposits and withdrawals, verify your identity at login, grant access to games and betting, and resolve any technical issues you encounter.
Technical information such as IP addresses and device data is used to detect suspicious login attempts, prevent unauthorized access, and identify fraudulent activity patterns before they affect your account. Our automated monitoring system operates around the clock for this purpose.
W99 is required by regulation to verify member identities to prevent money laundering, terrorism financing, and platform abuse. KYC documents you submit are stored securely and accessed only by authorised staff for compliance purposes.
Anonymised usage data is analysed in aggregate to understand how members use our platform, identify areas for improvement, and develop better new features. This analysis does not reveal the identity of individual members.
With your consent, w99 may send you information about promotions, the latest bonuses, and exclusive offers via email or app notifications. You may opt out of marketing communications at any time through your account settings without affecting your membership.
W99 understands that your trust depends on how we manage who has access to your data. We do not share, sell, or disclose your personal information except in the limited situations described below:
To process deposits and withdrawals, the required financial information is shared with approved third-party payment processors that have signed strict data protection agreements with W99. These processors receive only the minimum data necessary to complete the transaction.
Game providers integrated with the w99 platform may receive anonymous session identifiers to enable proper game functionality. They do not receive your real name, financial information, or personally identifiable information.
W99 may disclose personal information when required by law, court order, or a legitimate request from a qualified law enforcement agency. In such cases, we will disclose only the minimum information required and, where permitted, will notify you in advance.
Should W99 be involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction. In such situations, you will be notified via your registered email and given the option to delete your account before the transfer takes effect.
W99 invests seriously in security infrastructure to ensure your personal data is always protected. Our security systems are built on industry best practices and updated regularly to address emerging threats.
All data transmitted between your device and W99 servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading financial institutions worldwide. Sensitive data such as passwords is stored in hashed form using modern cryptographic algorithms and cannot be reversed to its original form by anyone, including W99 staff.
Access to member personal data is strictly limited to staff who require it to perform their duties. All access is logged and regularly audited. W99 staff undergo comprehensive data security training before being granted access to any system containing member data.
W99 servers are protected by next-generation firewalls, intrusion detection and prevention systems (IDS/IPS), and 24/7 security monitoring. Penetration testing is conducted regularly by independent security teams to identify and address vulnerabilities before they can be exploited.
W99 offers two-factor authentication for all accounts. We encourage all members to enable 2FA for an added layer of protection. With 2FA active, even if your password becomes known to another party, they still cannot access your account without the additional verification code.
W99 uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how our platform is used. Below is a detailed explanation of the types of cookies we use:
| Cookie Types | Features | Duration |
|---|---|---|
| Essential Cookies | Ensures core platform functionality; required for login and session security | Session only |
| Preference Cookies | Saving your language preference, theme, and personal settings | 1 year |
| Analytics Cookies | Collecting anonymized usage data for platform improvements | 90 days |
| Security Cookies | Detecting suspicious activity and preventing unauthorized access | 30 days |
You can manage or delete cookies through your browser settings at any time. However, deleting essential cookies may affect platform functionality and your login experience. Analytics and preference cookies can be disabled without impacting core platform capabilities.
As a W99 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights promptly and without unnecessary hassle:
Request a copy of all personal data we hold about you. We will provide a full report within 14 business days.
Update or correct any inaccurate or outdated information in your account via the settings panel or our support team.
Request deletion of your personal data when it is no longer necessary, subject to applicable legal data retention obligations.
Request that we restrict the processing of your data in specific situations, such as when you are disputing the accuracy of your data.
Receive your data in a structured, machine-readable format for transfer to another service provider of your choice.
Object to the processing of your data for direct marketing purposes at any time. Such requests will be actioned immediately.
To exercise any of the above rights, contact our support team via live chat within the platform or by email at [email protected]. We will process your request within the stipulated timeframe at no charge for reasonable requests.
W99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal obligations.
When you close your w99 account, we will initiate the data deletion process within 30 days. Data required to be retained by law will be removed from active systems and stored in a restricted secure archive until the mandatory retention period expires, then permanently deleted.
W99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or improvements to our platform. We are committed to informing you of any material changes.
When we make significant changes to this Privacy Policy, we will:
Continued use of the w99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our team is ready to assist. We aim to respond to all privacy-related enquiries within 2 business days.
You may also refer to FAQ page us for answers to common questions about privacy and account security, or contact us via the support section in the W99 mobile app.