This document outlines all rules, rights, and responsibilities relating to the use of the W99 platform. Please read it carefully before registering or using any of our services.
Only adults aged 18 and above are permitted to register and use the W99 platform. Each account must be held by a verified individual and not by a third party.
All financial transactions are processed securely through approved payment channels. Withdrawal requests are processed within the specified timeframe upon completion of KYC verification.
Each bonus and promotion is subject to specified rollover requirements. These requirements are clearly stated in each promotional offer and must be fulfilled before any withdrawal is made.
Members are responsible for keeping their password and login credentials confidential. W99 shall not be liable for any losses resulting from the disclosure of account information to third parties.
Any attempt to manipulate the system, use unauthorized third-party software, or commit fraud will result in immediate account closure without a refund.
W99 reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to members via email or in-platform notification with reasonable advance notice.
These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and w99 ("Platform", "we", "us", "company"). This document governs all aspects of your use of the w99.cx website, the w99 mobile app, and all services provided under the w99 brand.
By accessing or using our platform — whether via a web browser, mobile app, or any other medium — you expressly and unconditionally agree to be bound by all terms contained in this document. If you do not agree with any part of these Terms and Conditions, please cease using our platform immediately.
This Agreement covers, but is not limited to, account registration rules, use of gaming services, financial transactions, bonus terms, privacy policy, and all aspects of your interaction with w99. The following documents are also considered part of this Agreement and should be read together:
In the event of any conflict between the above documents, these main Terms and Conditions shall take precedence unless otherwise specifically stated.
To register and use the w99 platform, you must meet all of the following eligibility requirements:
To register a w99 account, you are required to provide accurate, complete, and up-to-date information including your full name, valid email address, phone number, date of birth, and any other information required during the registration process. You are solely responsible for ensuring all information provided is truthful and updated whenever changes occur.
W99 conducts a Know Your Customer (KYC) process as part of our commitment to platform security and regulatory compliance. You may be required to submit identity verification documents such as a national ID, passport, or other supporting documents upon request. Failure to complete the KYC process within the specified timeframe may result in temporary or permanent restrictions on your account.
You are fully responsible for maintaining the confidentiality of your password and all account login information. You are advised to:
W99 shall not be held responsible for any losses or damages arising from your failure to safeguard your account credentials.
W99 supports a wide range of secure and trusted payment methods for the convenience of our members. All transactions are processed through fully integrated and secured payment channels.
| Payment Methods | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| FPX / Online Bank Transfer | RM 30 | RM 30,000 | Immediately |
| Touch 'n Go eWallet | RM 20 | RM 5,000 | Immediately |
| Boost / GrabPay | RM 20 | RM 5,000 | Immediately |
| USDT (Crypto) | USDT 20 | No Limit | 10–30 minutes |
| Local Bank Withdrawal | RM 50 | RM 50,000 | 15–30 minutes |
Withdrawal requests will be processed within 15 to 30 minutes once all of the following conditions are met:
The standard daily withdrawal limit is RM 50,000. VIP members enjoy higher withdrawal limits depending on their membership tier. If you require a higher limit, please contact our customer support team.
New members who successfully register and make their first deposit are eligible for the W99 welcome bonus. This bonus is subject to the rollover requirements stated in the relevant offer and must be fulfilled within the specified time frame before any withdrawal can be made.
All bonuses and promotions at w99 are subject to the following general terms:
Eligible members may join the W99 loyalty program, which offers enhanced rewards, higher withdrawal limits, priority customer service, and access to exclusive promotions. Full details of the VIP program are available in the platform's promotions section.
All games offered at w99 – including slots, Live Casino, Fish Shooting Games, and sports betting – use a Random Number Generator (RNG) system that has been tested and certified by independent bodies. This ensures every game outcome is truly random, fair, and cannot be manipulated.
All game results are final once confirmed by the system. In the event of a dispute regarding game results, w99 will review the system logs and our decision shall be final and binding. Technical failures during gameplay will be resolved in accordance with the established refund policy.
Sports Betting at w99 is subject to the following additional rules:
Minimum and maximum wagering limits vary by game type and membership status. Current limits are displayed in real time within each game and are subject to change without prior notice.
All w99 members are required to conduct themselves in a responsible, honest, and respectful manner towards other members and platform staff. The following activities are strictly prohibited and may result in serious penalties:
You may close your W99 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to you once all rollover requirements have been met and there are no active investigations on the account.
W99 reserves the right to close or suspend any member's account without prior notice under the following circumstances:
Once an account is closed, you will no longer be permitted to access the w99 platform. Valid account balances (excluding bonuses with unfulfilled rollover requirements or funds under investigation) will be returned within 7 business days.
W99 takes the privacy and security of members' personal data extremely seriously. All information you provide to us is collected, stored, and processed in accordance with our comprehensive Privacy Policy. We use 256-bit SSL encryption to protect all data transmitted between your device and our servers.
By accepting these Terms and Conditions, you agree that W99 may:
For full details on how we manage your data, please refer to Privacy Policy us.
To the extent permitted by applicable law, w99 shall not be liable for any indirect, consequential, special, exemplary, or punitive losses or damages arising from or in connection with the use of our platform. This includes but is not limited to:
W99's maximum total liability to you under any circumstances shall not exceed the net deposit amount you made in the 30 days preceding the date the claim arose.
W99 is fully committed to responsible gaming practices. We believe entertainment should be enjoyable and never a burden to individuals or their families. As part of this commitment, we provide a range of self-control tools accessible to all members:
If you need help or support related to gambling habits, please visit the page Responsible Gaming us for available information and support resources.
These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation between both parties. Should negotiation fail, the dispute shall be submitted to binding arbitration in accordance with the applicable arbitration rules.
W99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes acceptance of the amended terms.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this Agreement and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with the Privacy Policy and all other related policies, constitute the entire agreement between you and w99 regarding the use of the platform and supersede all prior agreements, representations, or understandings, whether oral or written.